Executive – Merchandising Operations

Swiggy is hiring an Executive – Merchandising Operations to support campaign execution, template configuration, escalation management, and stakeholder coordination. This is a Remote job for candidates with 2 to 6 years of relevant experience in e-commerce, food-tech, or business operations.

The selected candidate will be responsible for executing city-level promotional campaigns, maintaining templates on the Marketing Dashboard, managing discount-related escalations, and analyzing operational metrics.

The role requires high attention to detail, strong analytical skills, and the ability to handle multiple priority tasks in a fast-paced environment.

Key Responsibilities

1. Campaign & Merchandising Operations

• Execute and coordinate city-level discounting and merchandising campaigns across FVO, UD, and other promotional constructs.

• Configure and validate campaign parameters to ensure accurate execution across cities.

• Coordinate with city, marketing, product, and project teams for campaign launches and changes.

• Monitor campaign execution and proactively identify configuration or execution gaps.

• Manage multiple campaigns simultaneously while ensuring adherence to timelines and business requirements.

2. Template & Configuration Management

• Create and maintain templates for new merchandising and promotional use cases on the Marketing Dashboard.

• Support varied constructs including MOV, capping, user-segment offers, custom coupons, and other promotional configurations.

• Validate configurations before deployment to minimize errors, customer impact, and financial burn.

• Maintain accurate documentation and version control of templates and configurations.

• Work with relevant stakeholders to translate business requirements into executable configurations.

3. Escalation & Issue Management

• Manage discount- and merchandising-related escalations received through social media and internal channels.

• Identify the source and root cause of issues and route them to the appropriate project or stakeholder.

• Coordinate with project managers and cross-functional teams to drive issues through to closure.

• Support resolution of customer-impacting issues, including refund-related coordination where required.

• Track escalation volumes, ageing, resolution TAT, and recurring issues.

4. Business & Stakeholder Coordination

• Handle urgent city-level discount and merchandising requests.

• Coordinate critical fund deployment requirements and exceptions to standard processes.

• Support topical visibility allocation and configuration alignment.

• Act as an operational point of contact between city teams, marketing, product, and project teams.

• Ensure timely communication and closure of high-priority business requirements.

5. Reporting & Process Improvement

• Maintain trackers and MIS for campaigns, configurations, escalations, and operational performance.

• Monitor key metrics such as campaign volumes, IOPD, burn, configuration errors, escalation volumes, and TAT.

• Identify recurring operational issues and recommend process improvements.

• Build standardized processes and checklists to improve accuracy and reduce manual errors.

• Support automation and process simplification wherever feasible.

Skills Required

Candidates applying for this Executive – Merchandising Operations Remote Job should have the following skills:

• Advanced Excel / Google Sheets (Pivot Tables, VLOOKUP/XLOOKUP)

• Basic SQL and Dashboard knowledge

• Merchandising Operations & E-commerce Operations

• Campaign & Offer Configuration

• Analytical & Problem-Solving Skills

• Stakeholder Management & Communication

• High Attention to Detail

Eligibility Criteria

• Candidates must have 2 to 6 years of experience in Merchandising Operations, Business Operations, Marketing Operations, or E-commerce/Food-tech Operations.

• Strong proficiency in Microsoft Excel or Google Sheets.

• Knowledge of SQL, dashboards, or automation tools is an added advantage.

• High ownership and ability to drive issues to complete closure in a fast-paced environment.

Work From Home Requirements

This is a Remote opportunity with the hiring office based in Bengaluru. Candidates should be able to work independently in a remote setup, manage tight deadlines, and maintain consistent communication across multiple cross-functional teams.

Working Days

Full-time operational role (exact shift details and working schedule will be communicated during recruitment).

Salary

The annual compensation for the Executive – Merchandising Operations position is:

• ₹4,00,000 – ₹5,00,000 P.A.

Number of Openings

There is 1 opening available for this position.

Start Date

Immediate hiring.

About Swiggy

Swiggy is an Indian online food ordering and delivery company. Founded in 2014, Swiggy is headquartered in Bangalore and operates in more than 580 Indian cities. Besides food delivery, the platform also provides quick commerce services under the name Swiggy Instamart, and same-day package deliveries with Swiggy Genie.

Why to Join Swiggy

Swiggy values curiosity, passion, and a desire to learn. It offers a collaborative work environment where employees are encouraged to take on fresh challenges as a team and drive impact across high-scale operational ecosystems.

Who Can Apply?

This job is suitable for candidates working in or interested in:

• Merchandising Operations

• E-commerce & Quick Commerce Operations

• Marketing Operations

• Campaign Management

• Business Operations & MIS Analytics

Selection Process

• Application Screening

• Written / Technical Interview

• Personal Interview

• HR Discussion

• Final Review

Education Qualification

• UG: Any Graduate

Important Documents

• Passport size Photograph

• Identity Proof

• Education Certificates

• Experience Certificates / Relieving Letters

• Updated Resume

How to Apply

1. Please read the official job details carefully.

2. Click on the Apply link given below or visit the official career page.

3. Register yourself on the platform and fill in all your personal and educational details.

4. Upload your updated resume highlighting relevant experience in Excel, campaign execution, and operations.

5. Submit the application form.

Frequently Asked Questions

1. Is this a Work From Home job?

Yes, this position is listed as Remote (with the hiring office based in Bengaluru).

2. How much experience is required?

Candidates need between 2 to 6 years of experience.

3. What is the salary package?

The offered salary is ₹4,00,000 to ₹5,00,000 P.A.

4. Is SQL mandatory for this role?

No, but knowledge of SQL, dashboards, or automation tools is a strong added advantage.

5. What education qualification is required?

Any graduate degree (UG) is eligible to apply.

6. How many openings are available?

There is 1 opening for this role.

Final Words

The Executive – Merchandising Operations role at Swiggy is an excellent opportunity for operations professionals with 2–6 years of experience looking to scale their career in e-commerce and food-tech operations. The position involves managing campaigns, configuring dashboard templates, handling operational escalations, and optimizing processes.

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